Connect Cisco Webex Meetings + Microsoft Teams in Minutes It's easy to connect Cisco Webex Meetings + Microsoft Teams and requires absolutely zero coding experience—the only limit is your own imagination. Microsoft Teams vs Zoom vs Webex vs Slack vs pretty much any other app out there. Hot topic throughout 2020, right? These team collaboration tools have become the hub of where we work in the modern. In the age of integration and APIs, Webex users can choose from a wealth of apps to embed into their Webex experience. Connecting Webex to Microsoft Teams is no different.
At PeterConnects we are very excited to show you a new suite of solutions that have been in development for some time.
In this blog we would like to introduce our new Receptionist integrations for Microsoft Teams and Cisco’s Webex Teams. We will also outline our Hybrid Configurations and License Management platforms.
PeterConnects Cloud: Designed For Continuous Delivery Our cloud platform, which launched last year, now has hundreds of users. A futureproof platform designed for continuous delivery, it was built using Microservices architecture – which comprises small autonomous components that are loosely coupled.
In this way it’s different from traditional and larger systems as we can add, replace, and scale different process elements as needed. If one component fails, another can easily take over.
We also support automatic provisioning – meaning new users can be added via an automated process without manual actions – and handle all operation, fixes and updates (so customers and partners don’t need to worry about technical details).
Both secure by design and GDPR-compliant, our cloud service can support 0Auth 2.0 single sign on – compatible with both Microsoft and Cisco. With all of the measures in place, we were able to use it to create a new Unified Communications app with a single, customisable user interface – one that works across BroadWorks, Webex teams, and Microsoft Teams – through a single platform.
Microsoft Teams: Integrating Receptionist With A Multi-Layered Approach
Right now, Microsoft Teams is experiencing a wave of uptake by businesses as they adopt remote working. However, those on the frontline of calls and communications can enjoy a streamlined omnichannel process as our Receptionist console can now be fully integrated with Microsoft Teams.
Soon available in the platform’s app store, it’s aimed at those using Microsoft’s calling plans and direct routing telephony into Teams. One of the service’s main features is that it also connects to Microsoft 365 – using all available APIs – which enables the best possible user experience, as users can handle calls in a Microsoft environment. It also means that they can pull in Office 365 calendars and personal contacts’ details.
Webex Teams: Similar, But With Key Differences
While the Webex application is very similar to its Microsoft Teams counterpart in many ways, but there are some key differences.
Firstly users need to have a Webex calling license to get started. Those that do can log in via Cisco’s single sign on function. New subscribers can choose one of three packages: Essential, Advanced, and Premium.
The biggest difference from Microsoft Teams, however, is that the Receptionist console itself runs in a browser – in conjunction with Cisco phones and soft clients.
The service can be accessed easily via Cisco’s App Hub, but it won’t be part of the same environment – at least not when it launches in Q3 this year (TBC). While it’s co-hosted by both PeterConnects and Cisco, Webex Teams users and partners will see a single transparent solution.
Hybrid Configurations: Enabling Diverse Functionality
A lot of the diverse functionality we can offer right now comes from the fact we can combine services run both on-premise and in the cloud – Hybrid Configurations – across numerous Unified Communications platforms.
This is in part thanks to the Microservices architecture in our own server. As we can host so many connectors, we have a unique ability to have solutions from many different providers. This is what enables us to run both integrated and browser applications in a single ‘pane of glass’. Essentially, we could run a version of Webex Receptionist with a Microsoft Teams presence.
Go Live Dates Planned, But Delays Possible
While we’re working hard to ensure all of our new offerings are available as soon as possible, the current pandemic means that there could be some delay in bringing them to market.
As it currently stands, we’re hopeful we can make our first commercial release of Webex Teams in June or July. Our Microsoft Teams integration and Hybrid Configurations will launch in the second half of 2020.
If you or your customers would like to be a part of our initial wave for any of these solutions, please either contact your PeterConnects partner or get in touch with us directly.
The concept of team communication and collaboration has been in evolution for over a decade. There have been several players, but in reality it’s developed into pretty much a two-horse race—Microsoft Teams and Cisco WebEx Teams.
How Did We Get Here?
Cisco developed their Spark team platform in 2015. Their approach is to provide a platform that integrates a cloud-based voice and video suite that can serve as a customer’s primary communications solution. They have recently rebranded Spark and called it WebEx Teams. WebEx Teams brings together their Spark and WebEx technologies.
Microsoft introduced Microsoft Teams in 2017. It serves as the next evolution to their Skype for Business collaboration solution (and Microsoft Lync before that) and is intended to be their default unified communications solution. Microsoft Teams heavily leverages Microsoft Office 365 and other Microsoft solutions and provides a much tighter integration than before.
Feature Similarities between WebEx Teams and Microsoft Teams
Before we start to dissect the differences between the two offerings, it’s worth noting that Microsoft and Cisco have many features in common. There may be some nuance between the features as they are presented by the two solutions, but they’ll be similar. Both are cloud-only applications without an on-premises option, and neither can be single tenant hosted solutions.
Some of the more meaningful similarities include:
Webex Teams App Download
Differences Between WebEx Teams and Microsoft Teams
Even though the Microsoft and Cisco solutions are similar, there are also several fundamental differences. At the center of their respective approaches is the fact that they each steer the user towards their rest of their proprietary solutions.
Telephony
Microsoft has had the Skype for Business voice and meeting platform. Microsoft Teams includes a next generation voice platform that is even more tightly integrated with Microsoft Office 365. Whereas Skype for Business had both cloud and premises-based solutions, Teams will only offer cloud-based telephony. Outlook, OneDrive, SharePoint and a host of other Microsoft tools provide the applications within Teams. The Microsoft Calling Plan provides the PSTN services within Teams should you wish to source these services directly from Microsoft. Cisco WebEx Teams leverages Jabber and Cisco’s Unified Communications Manager and Hosted Collaboration Suite platforms.
Security
Cisco provides end-to-end encryptions of all WebEx Teams data, and customers can control their own encryption keys. Cisco encryption addresses the transport of data, but not the storage of encrypted data on devices. Cisco also has federation between different organizations using WebEx Teams, while Microsoft doesn’t yet have intercompany federation. Microsoft relies on their Intune mobile device management and encryption at rest and in motion for device security.
Productivity
Microsoft has made the integration of Office 365 a primary mission within Microsoft Teams. The rich and tight integration has made collaboration, access, and storage within Teams a powerful tool when coupled with their messaging, voice, and meeting platforms.
Cisco WebEx Teams leverages their meeting apps and a variety of apps and tools from their third-party partners. It’s important to note that Cisco users will still need productivity tools (i.e. Microsoft Office 365, Google, etc.) coupled with WebEx Teams. This is one area where Microsoft Teams is the clear winner. Microsoft Teams allows you to edit office files directly within the application, while in Cisco WebEx Teams you can only view files.
Price
If you already have an Office 365 for Business plan, Microsoft Teams is free. The cheapest plan including Microsoft Teams is $5/user/month (Business Essentials), though of course there are some limitations for add-on licensing with Business Premium.
If you want to add PSTN voice services, then you’ll need an Office 365 Enterprise license (starting at $8/user/month). The PSTN voice services do add to the price and require other licenses.
Cisco offers several different licensing bundles but know that you will be paying for the full features of WebEx Teams with each. You get WebEx Teams with a WebEx Meetings subscription, which start at 13.50/user/month. Calling services add-ons will also add onto this price, similarly to the Microsoft model.
It’s also worth mentioning that both Microsoft Teams and Cisco WebEx Teams offer free versions of these services with limited—but still pretty impressive—functionality included.
Teams Free Version Feature Comparison Chart
Microsoft Teams FreeOffice 365 Business PlansOffice 365 Enterprise PlansPriceFreeStarts at $5/user/month annual commitmentStarts at $8/user/month annual commitmentGuest Access✓✓✓User limit300300No User limit140+ integrated apps and services✓✓✓File Storage2GB/user and 10 GB of Shared Storage1TB/user1TB – Unlimited storange per user (varies by plan)1:1 and group online audio and video calls✓✓✓Webex Sign In
Channel Meetings✓✓✓Screen Sharing✓✓✓Scheduled Meetings✓✓Meeting Recordings✓✓Audio Conferencing and CallingAvailable with Add-onsAvailable in more than 150 countries and 44 languages✓✓vWebEx Teams Free Version Feature Comparison Chart
Direction
Cisco Webex Ms Teams Integration
Microsoft is making Microsoft Teams the focus of their unified communications offering. They’ve made it clear that Skype for Business will eventually be phased out and telephony will be though Teams. At present, you can maintain your Skype for Business environment, but once true feature parity is achieved between Skype for Business and Microsoft Teams, they’ll expect all clients to migrate to Microsoft Teams.
Cisco’s WebEx Teams is really designed as the next generation collaboration solution for those with an existing investment in Cisco voice and video endpoints. WebEx Teams is part of the Cisco portfolio. It’s a well-integrated solution with their existing WebEx Meetings offering and their on-premises voice technologies.
Other Differences
There are a range of other differences I’ll mention that aren’t significant when it comes to comparing the collaboration features.
Security – Cisco uses third-party telco and cloud services and doesn’t manage those locations directly. Microsoft has their own cloud and controls the physical security on their fibers.
Service Availability – Based on what I could find, Microsoft offers Teams voice calling in approximately 181 countries. Cisco WebEx Teams calling is in roughly 70 countries. Both are clearly multinational solutions. Audio conferencing with WebEx is in 45 countries, and Microsoft conferencing is in over 90 countries.
Federation – Another important note is that neither Cisco WebEx Teams nor Microsoft Teams will federate with one another. It is not currently possible for an organization to integrate a Microsoft Teams environment with a Cisco WebEx Teams environment. The two platforms will not work with one another. You can either run them in parallel (which isn’t practical) or choose one to standardize on.
So…What to Do?
Both Cisco and Microsoft have excellent team collaboration applications. What it boils down to is a fundamental question of your current IT investments. Those organizations that have committed to Cisco voice will most likely want to focus on WebEx Teams. If your organization has focused on Microsoft Tools and Office 365, then Microsoft Teams is a natural fit. The high level of integration, coupled with Teams being free in most cases, makes it beyond compelling.
If you don’t have a focus on either vendor and are looking to migrate from an old phone system, then you’ll want to conduct a needs analysis and compare the results to the features of each vendor’s offerings. Both vendors are represented by excellent partners. Find a Cisco and Microsoft partner that specializes in Voice and Collaboration in your geography and engage them to help with determining what’s best for you.
Tim Krueger, PEI